Privacy Policy

Native Gardens LLC (“Native Gardens,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at nativegardens.co or engage our services.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out our contact or consultation request form
• Request a proposal or estimate
• Subscribe to our email newsletter
• Communicate with us by phone, email, or text message
• Enter into a service agreement with us

Personal information we may collect includes:

• Full name
• Email address
• Phone number
• Property address (service location)
• Mailing address (if different from property address)
• Property details you share with us (lot size, soil type, sun exposure, irrigation status, HOA requirements)
• Project preferences (budget range, timeline, plant preferences, aesthetic goals)
• Payment information (processed securely through our payment processor; we do not store full credit card numbers)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our landscaping and decorating services
• Prepare proposals, estimates, and plant palettes tailored to your property
• Schedule site visits, installations, and maintenance appointments
• Communicate with you about your project, including updates, scheduling changes, and follow-ups
• Send you seasonal gardening tips, care reminders, and newsletter content (only if you have opted in)
• Process payments and send invoices
• Improve our website, services, and customer experience
• Comply with legal obligations and resolve disputes

3. Third-Party Services

We use the following third-party services that may receive limited personal information in connection with their function:

• Stripe — Payment processing. Stripe receives your payment details directly and is PCI-DSS compliant. We do not store your full credit card information. Stripe Privacy Policy
• Google Maps / Google Places — We use Google Maps to display service areas and for address lookup functionality. Google Privacy Policy
• Google Analytics — We use analytics to understand website traffic patterns and improve our site. Analytics data is aggregated and does not identify you personally.
• Email Service Provider — We use a third-party email service to deliver newsletters and project communications. Your email address is shared with this provider solely for delivery purposes.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Cookies and Tracking

Our website uses a minimal number of cookies strictly for functionality and analytics:

• Essential cookies — Required for basic website functionality (e.g., form submissions).
• Analytics cookies — Used by Google Analytics to measure site traffic. These cookies do not collect personally identifiable information. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies, retargeting pixels, or social media tracking scripts.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Active client records — Maintained for the duration of our service relationship and for seven (7) years afterward for tax and warranty reference purposes.
• Proposals and estimates — Retained for two (2) years after creation.
• Newsletter subscribers — Your email is retained until you unsubscribe. Every email we send includes an unsubscribe link.
• Contact form submissions — Retained for one (1) year unless a service relationship is established.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Encrypted data transmission (SSL/TLS) across our website
• Secure, access-controlled databases
• Payment processing handled by PCI-DSS compliant providers
• Limited employee access to customer records on a need-to-know basis

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete personal information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: